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A. 41.clever , 42. none, 43. against, 44. spirit, 45. cancelled B. 46. advice, 47. writing, 48. hottest, 49. itself, 50. sixties
C. 51. player, 52. announced, 53. caught everyone's attention, 54. points, 55. in history Îå¡¢ÔĶÁ¶ÌÎÄ
A. 56.because, 57.trees, 58.called, 59.How, 60.loudly, 61.follow, 62.away, 63.unknown, 64.can, 65.go / fly
B) 66. why, 67. knowledge, 68. some, 69. protect, 70. both,
71. wasted, 72. unlucky / unusual, 73. sadness, 74. like, 75. fact(s) Áù¡¢ÊéÃæ±í´ï
One possible version: Dear Cathy,
Thanks for your letter. I am sorry to learn that you have got the bad treatment. I have known all about it. Now let me answer your questions.
As a saleswoman, it¡¯s her duty to offer good service to her customers, such as giving help and advice to them, answering all kinds of questions and satisfying their needs. She should be kind, helpful, patient, generous, smart and so on. So I don¡¯t think Ms Wang¡¯s behaviour was good and her service isn¡¯t up to standard at all. She doesn¡¯t have the good quality a saleswoman should have. As we all know, a customer is our God, so we care about your feelings very much.
I am sorry that this has made you feel unpleasant. We have done something to deal
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21¡ª25 ACDDC
31¡ª35 CDBAB 36¡ª40 DBCCB
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with it. I think you¡¯ll be satisfied. I hope you will go on supporting us and enjoy our excellent service next time.
Best wishes Sales Manager
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