B. pressure
C. expectation
【答案】：pressure
130.The more information you can get, in your field. A. the more competitive will you be
B. you will be the more competitive
C. the more competitive you will be 【答案】：the more competitive you will be 131.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine this situation: you have bought a faulty item from a shop and you take
back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, A. whichB. itC. that
makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no A. commentsB. interestsC. favours
, like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time A. asB. ifC. when
they may be powerless to take any action or provide you A. toB. withC. for
a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions. 【答案】：B. it；A. which；C. favours；A. as；B. with
132.The heating system of our apartment broke down so I made a ______ call to the community service center. A. discussion
B. complaint
C. praise
【答案】：complaint
133.It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy. A. suggesting a possible solution
B. suggest a possible solution
C. suggested a possible solution
【答案】：suggesting a possible solution 134.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
A. 焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。
B. 焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。
C. 焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。
2. Angry customers tend to aim their dissatisfaction and complaints at staff members.
A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。
B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。
C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。
3. You will do everything within your power to try and resolve the situation.
A. 你会在权利范围内尽一切努力解决问题。
B. 你会在意志范围内尽一切努力解决问题。
C. 你会在力量范围内尽一切努力解决问题。
4. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。
5. To communicate precisely what you want to say, you have to frequently need to define key words.
A. 要简明扼要地表达本意，就必须不断定义关键词。
B. 只要定义频繁出现的关键词就能准确传达本意。
C. 要准确表达你的本意，就必须不断定义关键词。 【答案】：C；A；A；B；C
135.They since last night. They are about to finish the work. A. are cleaning the system
B. have been cleaning the system
C. had cleaned the system
【答案】：have been cleaning the system
136.—How did your talk with the community resident go?
—________ He seemed to accept my explanation，but he didn’t sign his name here . A. Perfect!
B. I’m not sure.
C. That’s right.
【答案】：I’m not sure.
137.— ?
—It will take at least two weeks.
A. How soon will you finish our annual report
B. When will you finish our annual report
C. How long have you finished our annual report
【答案】：How soon will you finish our annual report
138.—Good morning, Sunshine Community Center! May I help you?
— .
A. I’d like to book one air ticket
B. I’m glad to introduce myself to you
C. I need a plumber to repair the water pipe in my kitchen 【答案】：I need a plumber to repair the water pipe in my kitchen
139.— ?
— It costs us ten thousand dollars.
A. How many does the printing of the annual report cost
B. What does the printing of the annual report make
C. How much does the printing of the annual report cost
【答案】：How much does the printing of the annual report cost
140.I’m confident in these as long as we ________ the needs of the community residents and improve our service quality. A. keep an eye on
B. keep an eye at
C. keep eyes on
【答案】：keep an eye on
141.If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. A. was; shall pay