5、B
[听力原文]
W: Could you arrange probably for me to see Dr. Black tomorrow morning7
M: I'm afraid not. He won't be free until 11:30.
Q: What's the probable relationship between the man and woman?
[详解] 本题问的是对话双方的关系。由对话内容可知，男子想要女子安排他第二天早上见Black医生，而女子回答说医生 11:30之前没有空，由此可知男子是病人，女子是护士。 Section B
6、C
[听力原文]6-7
M: Are you going to graduate this term? W: Yes.
M: What are you going to do for a living then? W: I'm going to be a secretary. M: What are you supposed to do?
W: I'll work in all office, writing letters and reports, and doing some typing.
M: It must be quite boring. If I were you, I'd like to be a vet. W: What? What does a vet do?
M: A vet is a person who takes care of sick animals. In fact, a vet is an animal doctor.
W: Animal doctor? How interesting! But how did you get the idea? M: I once read a story about a person who treated sick animals. I'd like to have a try myself. W: Wow, sounds exciting. Questions:
6. What is the woman going to do when she leave school?
[详解] 本题问的是女士大学毕业之后将要去做什么。由对话中女士所说的“I'm going to be a secretary\ 7、B
[听力原文]
What would the man do if he were to find a job?
[详解] 本题是个虚拟语气句，要是该男士在找工作，他会做什么?对话中该男士在对“vet\就是说他想当一名兽医。 8、D
[听力原文]8-10
M: Hey, Alice! What are you doing there?
W: Hey, Royal! Could you have a look at my computer? I can't get it working.
M: Sure. Let me have a look. Er, it seems that the disc is junk.
W: Oh, really? I just bought it yesterday.
Well, then could you please go to the store with me? I want to have this computer replaced.
M: No problem. But you have to bring your receipt, otherwise you can't have the computer replaced.
W: Oh, dear! I can't find my receipt. Perhaps I lost it on my way back from the store.
M: That's too bad. I'm afraid you have to find it.
W: Well, I'll give you a telephone call if I can find it. M: OK. See you then. W: Thank you. See you. Questions:
8. What is the woman's problem?
[详解] 本题问的是女士遇到什么麻烦了。对话一开始，女士就向男士求助，“Could you have a look at my computer? I can't get it work”，由此可知，是她的电脑出了故障，故答案选D。 9、B
[听力原文]
What does the woman ask the man to do?
[详解] 女士要求男士做什么呢?女士想要换一台电脑，并对男士说“Could you please go to the store with me?”由此可知她想要男士和她一起去商场换台电脑。 10、A
[听力原文]
What does the woman have to do to get her computer replaced?
[详解] 女士要想更换电脑，就必须做什么呢?男士提醒她说“You have to
bring your receipt，otherwise you can't have the computer replaced”，由此可知，只有凭借收据才能更换电脑。 Section C
11、last month [听力原文]11-15
Now I'm going to tell you the result of the customer survey we conducted last month. We got high marks from our customers about the quality of our products. They felt our products were quite reliable and carried a lot of features they expected in the electronics. They especially like the hi-tech mobile phone', which combines a mobile phone with a camera and MP3 player. However, customers were not
satisfied with our customer service. They complain in the survey that it took too long to settle their complaints. They also complained that our service staff were not always friendly .By contrast, they wrote that many of our competitors have excellent customer service. This is the urgent task we have to deal with now. That's why I'm
ordering the Customer Service Department to come up with a plan with-
in one week. And I also ask them to explain how they intend to improve our customer service. Questions:
11. When was the customer survey conducted?
[详解] 顾客满意度调查是何时进行的呢?独白第一句话说“Now I'm going to tell you the result of the customer survey we conducted last month，”由此可知该调查是在上个月进行的。 12、reliable [听力原文]
How did customers feel about the products of the company? [详解] 顾客是如何评价该公司的产品的呢?由关键句“They felt our
products were quite reliable?”可知，顾客认为该公司的产品是值得信赖的。
13、too long [听力原文]
What did customers complain in the survey?
[详解] 顾客对什么抱怨呢?由关键句“They complain in the survey that it took too long to settle their complaint．”可知，顾客抱怨解决他们的投诉问题时间太长。 14、friendly [听力原文]
How did customers feel about the service staff?
[详解] 顾客对于该公司的客服人员持什么看法呢?由独白中所说的“They also complained that our serivce staff were not always friendly”可知，顾客抱怨该公司的客服人员有时不友好。 15、within one week [听力原文]
When should the Customer Service Department come up with a plan to improve their service?
[详解] 客服部何时出台改进服务的计划呢?独白最后说“That's why I'm ordering the Customer Service Department to come up with a plan
within one week?”，由此可知，客服部将在一周之内制定出改进服务的计划。 Part Ⅱ Structure
Section A
16、D
[详解] 本题考查对时态的掌握。由句中的时间状语“By the end of this year”和“for exactly three years”可知，本题应用将来完成时态. 17、B
[详解] 本题考查对形容词worth用法的掌握。worth后接动名词，表示“值得做??”，如：It isn't worth waiting for him． 18、A
[详解] 本题考查对not?until用法的掌握。not?until意为“直到??
才??”，如：You cannot leave until your work is finished． 19、C
[详解] 本题考查对句型“h is reported that?”用法的掌握。类似的句型有“It is said that...”，“It is believed that...”，“It is certain that?”等。 20、B
[详解] 本题考查对非谓语动词用法的掌握。 21、A
[详解] 本题考查对句意的理解,在这四个选项中，只有whether含有“是否”的意思。 22、D
[详解] 本题考查对句意的理解。这个句子是一个与过去事实相反的虚拟语气句，只有or含有“要不然，否则”的意思。 23、A
[详解] 本题考查对句意的理解。will在这里并非构成将来时态，而是一个情态动词，意为“会，将会”。 24、C
[详解] 本题考查对非谓语动词用法的掌握。这里用动词不定式作目的状语。 25、D
[详解] 本题考查对句子结构的掌握。这里需要用连接词作定语从句的主语，该定语从句修饰先行词designer，故只能选 who。 Section B
26、lucky
[详解] luck是个名词，根据句子结构，这里要用它的形容词形式做表语。 27、introduction
[详解] introduce是个动词，根据句子结构，这里要用它的名词形式。 28、informed
[详解] 根据语法：这里要用inform的过去分词形式作宾补。 29、(should) make
[详解] 本题考查虚拟语气的用法：当动词suggest后接that引导的从句时．要用虚拟语气。 30、rebuilt
[详解] 根据句子结构，这里要用动词rebuild的过去分词形式作被动语态： 31、had lived
[详解] 本题考查对时态的掌握。根据句子结构和句意，这里要用过去完成时态。 32、winning
[详解] 根据句子结构，这里应该用动词的现在分词形式做介词of的宾语。 33、more
[详解] 根据句子结构，这里要用形容词的比较级形式。 34、heavily
[详解] 根据句子结构，这里需要用副词修饰动词depend。 35、left
[详解] 本题考查非谓语动词的用法。用动词leave的过去分词，修饰time，