D. She asks the man to pay back the money spent on him. 4. D. He cannot afford to have a coffee break. 5. C. She was fed up with counting money at her job. D. She was to quit her job and look for an accounting job. A. Having no ice-cold lemon juice to ease the crazy heat. B. Awful job, hot weather and working outside. C. Having to pay his rent immediately. D. Graduating from college without his own business. A. A self-made millionaire. B. A gardener. C. A professional dancer. D. A senior clerk. A. Supportive. B. Sarcastic. A. She was just telling a joke about quitting her job. B. She wasn't satisfied with her salary. A. He has to sit at the computer for half an hour. B. He will stop to enjoy a coffee break. C. He will finish his report soon. 1. 2. 3. C. Indifferent. D. Worried. A. Playing video games for a living. B. Becoming a pilot. C. Working as a gardener. D. Becoming a ballroom dancer. 4. A poorly trained manager can make an employee's life miserable. In 99 out of 100 cases, employees may (1)gradually become no longer (2)(suffer from) low spirits and then (enthusiastic) about their jobs

just because they have a boss who doesn't approve of them, doesn't listen to them, or generally (3) (erodes) their self-esteem.

Three basic skills that every manager should use in order to be (4)

(competent) on the job are: being specific, enhancing others'

self-esteem and listening effectively. Being specific means giving (5)

(clear-cut) instructions about what is to be done and the results to

be achieved. Being specific also means describing the behavior of people rather than(6) (labeling) people. It includes giving both positive

feedback that tells them what to repeat and corrective feedback that is firm, yet not critical. Then it (7) (comes down to) evoking in the

employees self-esteem. Self-esteem is a private, individual matter. It is not fixed, but goes up and down from day to day, or even from hour to hour. Thus, building self-esteem is no easy task. Managers can't MAKE people feel good about themselves, but rather, they need to help people develop their own

self-esteem as self-esteem is like a door that's locked from the inside. A final skill that today's managers need more than ever is listening. Listening may seem like a (8) (commonplace) skill, but it's not practiced as

(tend to) think

much as it should be in business today. People (9)about what they are going to say in response when another person is talking, instead of (10)what he / she means.

(focusing on) what that person is saying and

Unit6

1. C. They still have plenty of time to work on the assignment. D. They will have difficulty completing the presentation on time. 2. A. The assignment couldn't be finished until Friday. B. The assignment keeps them too busy all this week. A. He is too busy to go with her. B. He has to read a history book. C. He has already visited the museum. D. He must hand in a report about the museum. A. Americans travel around the country in cars. B. Americans are heavily dependent on cars. C. America's roads and highways are highly developed. 3. D. America's traffic problems are serious. A. They can get clues to our past from old family pictures. 4. B. They are only interested in important events and people. C. They like the 20th-century photographs. D. They like studying ordinary people's family history. A. He should have taken more courses. B. He will probably fail the test this Friday. C. He is not good at playing games. D. He should remember all those names and dates. A. Working outside in the yard. B. Baking breakfast in the yard. C. Making lemon juice. D. Enjoying the air conditioning. A. It was invented during World War II. B. It was available in people's homes since 1902. C. It was invented by Willis Carrier. D. It was available immediately after its invention. A. He was often offered an ice-cold drink after work. B. He always wore wet clothes to keep cool. C. He kept cool in summer by swimming in a stream. 5. 1. 2. 3.