who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate __19__ to our customers. ”

By this time, I had calmed down. I didn't really want the employee to lose her __20__. So I told the representative to forget about it. 1．A. reduction C. introduction 2．A. change C. receive 3．A. somebody C. everybody 4．A. bargaining C. loading 5．A. across C. through 6．A. carry C. move 7．A. identity C. belongings 8．A. Depressed C. Amused 9．A. poured C. showed 10．A. exit C. entry

11．A. even though C. so that

B. choice D. price B. return D. replace B. nobody D. anybody B. storing D. shopping B. up D. down B. show D. push B. contents D. ink B. Shocked D. Stressed B. mixed D. fell B. admission D. departure B. as if D. in case

12．A. lines C. regulations 13．A. criminal C. beggar 14．A. number C. explanation 15．A. calmed down C. found out 16．A. rang C. questioned 17．A. patient C. polite 18．A. recognize C. describe 19．A. yelling C. talking 20．A. job C. chance

B. borders D. permissions B. blue-collar D. colleague B. career D. name B. thought aloud D. got through B. visited D. blamed B. clever D. hardworking B. inform D. forgive B. pointing D. lying B. way D. business 答案与解析

本文讲的是作者在商店购物时，遇到了无礼店员而心生不快。于是作者向店方总部投诉，希望该店员被解雇。但是随着时间的推移，作者平息了心中的怨恨，在店方总部让她描述店员体貌特征以便查处的时候，她放弃了继续追究。

1．B 根据语境以及上文可知此处表示，与一元超市的油墨相比，电脑商店的油墨是更好的选择(choice)。reduction 意为“减少，下降”；introduction 意为“介绍，引进”；price 意为“价格”。