SME Operations Manual
duration);
3. 指导方法（笔记、录相、幻灯片）；
Instructional methods (notes, video, slides); and
4. 谁提供培训（内部培训、外部课程或计划）。
Who performed the training (internal training, external course or program). 任何培训的证书副本也应该保留在员工的人事档案中。
Copies of any training certificates should also be kept on the team member’s personnel file. 请参阅：
Please refer to:
“培训记录表” “Training Record Form”
培训评估
Training Evaluation
所有参加了培训的员工都必须填写一份培训反馈表。这使企业能够评估培训课程，并确保其对员工的工作相关并有价值。
All team members who undergo training must complete a training feedback form. This enables the business to evaluate the training courses that are undertaken to ensure that they are relevant and valuable to team members. 培训反馈表应该马上填写并交给直接上司。
Training feedback forms should be completed immediately and given to your direct manager. 请参阅：
Please refer to:
“培训反馈表” “Training Feedback Form”
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沟通和激励
Communication and Motivation
团队季度更新
Team Quarterly Update
企业贯彻与所有员工的公开交流。因此每个季度（三月、六月、九月和十二月），企业会与所有员工开个“季度更新会议”。其目的是与团队分享上一季度的主要业绩指标，并为下一季度企业计划的任何变动提出建议。 The business believes in open communication with all team members.
Therefore each quarter (March, June, September and December) the business will hold a Quarterly Update Meeting with all team members. The purpose of this meeting is to share with the team the key performance indicator results for the previous quarter and to advice of any changes to the business planned for the next quarter.
这类会议也可用于改进团队关系。
These meeting also provide an opportunity for fellowship and celebration. 企业十分重视这类更新会议，并安排在正常上班时间进行。所有员工都必须参加。
The business regards these updates as very important and therefore they will be held in normal hours of work. It is considered compulsory for all team members to attend.
团队快乐系统
Team Happiness System
企业所有人有赖于员工的反馈来为员工提供更好的工作环境。因此，你的反馈是至关重要的。
The business owners rely on team member feedback in order for them to continuously make our business a better place to work. Your feedback is therefore critical in this process.
为了衡量和监控员工的愉快程度，企业会利用“团队快乐制度”每两周对所有员工进行一次调查。
In order to measure and monitor team happiness levels the business will survey all team members on a fortnightly basis using the Team Happiness System. 每两周内，每个员工将会收到一张简短的表格，要求填写的信息关于成
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绩、让我们开怀的事情、改进建议和受到的挫折。一接到该表格，员工应在当天下班之前填写完并交给他们的经理。
Each fortnight every team member will be sent a short form to complete seeking information about achievements, things that made us laugh, suggestions for improvement and frustrations. Upon receipt of the form each team member is asked to complete it and return it to their Manager by the close of business that day.
该制度也用来确定我们的“冠军员工”。这些人是被公认为在其职责中干得出色的员工。冠军员工会得到正式认可并为其对企业作出的贡献面得到奖励。
This system is also used to identify our “Team Champions.” These are the team members who are considered to have gone above and beyond in the course of their duties. Team Champions are formally recognised and rewarded for their contribution to our business.
所有完成的表格会转交给人事部进行整理。接着，一份关于其结果的总结会发到企业的每个职能部门和经营领域，并在每个季度员工更新会议上更深入地讨论这些结果。
All completed forms are forwarded to the Human Resource Management team for collation of the results. A summary of the results is then posted in each functional and operational area of the business and at each quarterly team update they are discussed in greater detail. 请参阅：
Please refer to:
“员工快乐制度”
“Team Happiness System”
我们的美妙创意计划
Our Great Ideas Program
企业认为员工有很多如何改进企业的好主意。因而为捕捉到这些观点，我们有一个可供员工使用以利于其提出观点的正式制度。
The business recognises that our team members have many wonderful ideas about how we can improve our business. In order therefore to capture these ideas we have in place a formal system that team members can use to put their ideas forward.
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企业的每个职能部门和经营领域都有一本“我们的美妙创意期刊”。我们鼓励你们使用它。所有观点都由经理审阅，并对员工的贡献作出奖励。 Each functional and operational area of the business has Our Great Ideas
Journal. We encourage you to use it. All ideas are reviewed by Managers and team members are rewarded for their contributions. 请参阅：
Please refer to:
“我们的美妙创意期刊” “Our Great Ideas Journal”
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