SME Operations Manual
绩效管理
Performance Management
绩效评估
Performance Appraisals
每年所有员工会经历360度的正式绩效评估。
All team members will undergo a formal 360 degree Performance Appraisal every year.
绩效评估的目的是认可和奖励员工的成绩，进一步讨论未来目标和制定接下来12月的行动计划。绩效评估也会用于评审报酬的依据。
The purpose of the Performance Appraisal is to recognise and reward team member achievements, to discuss future goals and to develop an action plan for the next 12 months. The Performance Appraisal will also be used as the basis for review of remuneration.
薪酬评审会与绩效评估同时进行。
Salary reviews will be undertaken at the same time as the performance appraisal.
绩效评估在每年的一月进行（或另行要求的时间）。
Performance Appraisals are undertaken in January every year (or as required). 请参阅：
Please refer to:
“如何进行绩效评估”
“How To Undertake A Performance Appraisal”
“绩效评估表格” “Performance Appraisal Form.”
处分程序
Disciplinary Process
不幸的是，有时候对员工需要进行处分。企业有一个适当、公正、公平的处分程序，该程序与企业目标，与员工最低绩效标准相一致。该程序的设
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立是为了保护员工和企业的利益。
Unfortunately, from time to time it is necessary for team members to undergo disciplinary procedures. The business has in place a fair and equitable disciplinary process that supports the objectives of the business and our
minimum performance standards. This process has been put in place in order to protect both team members and the business. 请参阅：
Please refer to:
“如何进行一个员工处分程序” “How To Undertake Team Member Disciplinary Procedures” “员工处分记录”
“Team Member Discipline Record”
“聘任终止信”
“Letter of Termination”
“员工离职检查单”
“Team Member Leaving Checklist”
辞职
Resignations
所有希望从企业离职的雇员都须向他们的经理提交一份书面的辞职信。 All employees are required to provide a written letter to their manager if they wish to resign from their position within the business.
一接到辞职信，每位员工有责任服完“通知期”。该通知期的长短会因职位不同而异，请参阅你的雇佣合同的要求。
Upon receipt of the letter, each employee will be responsible for serving their “notice period.” This notice period can vary depending upon the position so please refer to your employment contract for your requirements.
企业可能会让员工在通知期满之前离职。在这种情况下，员工会得到与通知期总额等同的赔偿。
The business may ask the employee to leave the business before the expiry of the notice period. In these instances, employees will be compensated as if they
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had served their notice period.
所有经理必须确保离职人员在离开企业之前按“员工离职检查单”进行检查。
All Managers must ensure that they go through the “Team Member Leaving Checklist” prior to the team member leaving the business. 请参阅：
Please refer to:
“员工离职检查清单”
“Team Member Leaving Checklist”
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培训 Training
培训政策
Training Policy
企业完全支持员工的培训。所有培训要求应该直接向你的上司汇报。请完成课程申请表格。
The business fully supports employee training. All requests for training should be directed to your immediate manager. Please complete the course request form. 请参阅：
Please refer to:
“课程申请表格”
“Course Request Form”
培训记录
Training Records
所有员工的培训记录（内部和外部的）会保留在其人事档案中。经理应负责员工在培训后填写“培训记录表”。
Records of all team member training (both internal and external) will be kept on each team member’s personnel file. Managers are responsible for ensuring that the “Training Record Form” is completed for any training that is undertaken by their team members.
培训记录表详细记录了：
The training record form details: 1. 谁受到了培训；
Who was trained;
2. 培训做得怎样（课程内容、参考材料和课程时间）；
How the training was done (course content, reference material and course
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