SME Operations Manual
员工记录
Team Member Records
员工人事档案
Team Member Personnel Files
每个员工都在人事部保留有一份机密的人事档案。
Each team member has a confidential personnel file that is kept in the Human Resource Department.
在这些档案中保留的信息包括：
Information that is kept within these files includes: 1. 初始雇佣申请材料；
Original employment application; 2. 个人详细资料表格；
Personal Details Form;
3. 面试记录和参考证明；
Interview notes and reference checks;
4. 签署的雇佣合同副本；
Copy of signed Offer of Employment and Conditions of Employment; 5. 业绩评估；
Performance Appraisals; 6. 职责描述；
Role Description; 7. 申诉表格；
Grievance Forms;
8. 员工纪律记录（包括任何会议细节和任何警告信的副本）；
Team Member Discipline Record (including details of any meetings and copies of any letters of warning); 9. 培训记录表（包括任何证书副本）；
Training Record Form (including copies of any certificates);
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10. 培训评估表格；
Training Evaluation Forms; 11. 请假单；
Leave Forms; and
12. 任何其他关于员工的信息。
Any other information regarding the team member.
所有员工在雇佣期一开始，必须完成一份《个人详细资料表》。在员工人事档案中应该保留一份该表的副本。
Upon commencement of employment all team members must have a “Personal Details Form” completed. A copy of this form must be kept on the team member’s personnel file. 请参阅：
Please refer to:
“个人详细资料表” “Personal Details Form”
员工可通过与人事部联系，安排查阅其人事档案。
Team members can arrange to inspect their personnel file by contacting the Human Resource Department.
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招聘与选拔
Recruitment and Selection
招聘
Recruitment
雇佣合适的员工是企业取得更好业绩的关键。雇佣错误的员工或不得不替换一个员工的成本是一个员工年薪的50-150%。员工招聘和选拔对企业的长期运行至关重要。
Employing the right team members is the key to a better business. Employing the wrong team member or having to replace a team member can cost between 50-150% of a team member’s annual salary. Team member recruitment and selection is vital to our long-term performance.
企业对新员工的招聘和筛选有一个正规的系统。企业支持内部和外部的人
员对所有职位空缺提出申请。所有申请人都将按照成交的制度进行筛选。 The business has a formal system for recruitment and selection of new team
members. The business supports both internal and external applications for all positions vacant. All applicants will be processed according to the documented
system. 请参阅：
Please refer to:
“招聘流程”
“Recruitment Process.”
职责描述 Role Profile
所有员工有一个详细列出职责、责任、任务和主要业绩指标的职责描述。All team members have a role description that details the roles, responsibilities, tasks and key performance indicators.
所有职责描述必须保持更新。职责描述被用于招聘和绩效评估。
All role descriptions must be kept up-to date. Role descriptions are used for recruitment and performance appraisals.
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“职责描述模板”
“Role Profile Template.”
广告空缺职位
Advertising Vacant Positions
企业完全支持员工的发展，因此所有职位空缺信息不仅会在外部，也会在内部进行公开。
The business fully supports team member development and therefore all vacancies will be advertised internally as well as externally.
选拔过程
Selection Process
所有申请人都会得到评估, 面试前企业将准备一份简短的清单。可能的情况下，成功的候选人要参加两次面试。
All applicants are reviewed and a short-list is prepared for interviews. Where possible, successful candidates will attend at 2 interviews. 请参阅：
Please refer to:
“招聘与选拔流程”
“Recruitment and Selection Process:” “第一印象表格”
“First Impression Table”
面试
Interviewing
面试过程是选拔过程中最至关重要的环节之一。因此，采用一个一致的和系统化的方法是十分重要的。面试往往由经理主持，然而成功的候选人一
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