D) His new Pontiac is allergic to the vanilla ice cream he buys.

B) His Pontiac won’t start if he chooses to buy vanilla ice cream at the store.

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4) It is obvious that the customer was ______ when he made the complaint. A) silly

C) strange D) skeptical

B) serious

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5) Which of the following is NOT true of the customer A) He is a successful man. B) He has received a good education.

D) He lives in a wealthy neighborhood.

C) He is rich but very rude.

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6) What did the customer buy the first night he went to the store with the engineer

B) Chocolate ice cream. C) Strawberry ice cream. D) None of the above. A) Vanilla ice cream.

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7) In order to find out the cause of the problem, the engineer did all of the following EXCEPT______ . A) jot down the time of day B) check out the gas used

C) measure the time for the trip

D) order a new engine for the car

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8) The layout of the store was linked to the car not starting

because ______.

A) it took more time to buy vanilla ice cream

C) it cost more money for vanilla ice cream D) it meant vanilla ice cream was the most popular

B) it took much less time to buy vanilla ice cream

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9) Why wouldn’t the car start if the driver returned to the car very soon

A) Because it had used its vapor lock. B) Because its vapor lock was too cold.

D) Because the car was tired from running.

C) Because its vapor lock hadn’t cooled down.