B. 质量控制是确保和提高产品和服务质量的一系列行为。

C. 质量控制是一系列确保和提高产品质量及服务的行为。 2. The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes. {A; B; C}

A. 统计质量控制的目标在于收集数据以便不断地改进制造工艺。

B. 统计的目标在于质量控制，收集数据以便不断地改进制造工艺。

C. 统计质量控制的目标在于收集数据，不断地允许改进制造工艺。

3. Involvement, participation, and teamwork are seen as

absolute 'must haves' if a quality workplace is to be created. {A; B; C}

A. 员工介入、员工参与以及团队合作是绝对的“必须有的东西”，如果要创造高质量的工作环境。

B. 如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。

C. 如果高质量的工作环境要被创造出来，绝对的“必须条件”被视为员工介入、员工参与以及团队合作。

4. It was the late 1970s that American manufacturing factories realized that quality control was a significant issue. {A; B; C}

A. 它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。

B. 美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。

C. 1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。

5. Doorways offer no greater protection than any other area. {A; B; C}

A. 出入口的保护作用比其他区域的更强大。

B. 出入口的保护作用不比其他区域强大。

C. 出入口的保护作用不能与其他强大区域相比。

标准答案：子问题 1：C; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：B

题目13：Unluckily, some Quality Management System failures _____________ headlines.

A.do make; B.does make; C.do not make标准答案：do make

题目14：Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.

A. when; B.that; C. where标准答案：when

题目15：二、听力理解点击听对话录音，根据对话内容判断正误（每题10分）。 TASK4_TEST.MP3

操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。?

1. Mike is met by an engineer at the construction site. {T; F} 2. The construction site doesn't look very busy. {T; F} 3. Mike doesn't inspect the whole construction site. {T; F} 4. It is not the first time the construction site being inspected. {T; F}

5. Fraser knows clearly how the quality is controlled at the construction site. {T; F}

标准答案：子问题 1：F; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：T

题目16：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NOTABLE QUALITY MANAGEMENT FAILURES

A Quality Management System (QMS) should clearly

understand customer requirements, and to provide good design, qualified production in an effective and efficient way.?

When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines. Here are three cases of famous quality management failures: 3 MILE ISLAND The worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979.?Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction. FORD PINTO The?Ford Pinto?is the most well-known and the worst disaster in the whole U.S. automobile industry in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management. IPHONE 4 Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls.?Meanwhile Apple continued to deny or minimize the

problem.?As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem. All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place.

操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。