When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.” 选择一项： B. had 题目4

Every time I tried to say something, he would ______ to something else. 选择一项： B. move on 题目5

If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing. 选择一项： C. is suffering 题目6

二、阅读理解：根据文章内容，判断正误（共50分）。 Habits of Highly Effective Communicators

It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders: 1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.

2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.

3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.

4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and

what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.

5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues. 操作提示：正确选T，错误选F。

1. Communication and leadership don't always go hand in hand. F

2. The say-do gap happens when people misunderstand their leader's intention. F 3. Using technical jargon makes a leader convincing. F 4. Communicating sincerely is always the best. T

5. Observation is as important as communication when you want to know what people really think. T 第二套

一、选择填空题（每题10分，共5题） 题目1

—How did your meeting go yesterday?

— ____________________actually, it was really frustrating. 选择一项： A. Not so good 题目2

—How can you explain the latest situation? —____________________,I know it is all my fault. 选择一项： A. Sorry 题目3

If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.

选择一项： C. is suffering 题目4

I think the primary ______factor is there's been so much absence lately. 选择一项： A. contributing 题目5

He's left now, but productivity hasn't ______that much. 选择一项： C. picked up 题目6

二、完型填空（共50分）

操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure to Communicate

It is the weirde thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay connected — with anyone.

Should you shoot off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?

And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of countless communication devices, conversations can still be troublesome. Questions are asked and answered out of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt. 单元自测 3 第一套

一、选择填空题（每题10分，共5题） 题目1

— I am sorry for what I have said to you. 选择一项：

C. Don't think any more about it. 题目2

— Will you help me arrange a meeting with Mr. Brown, please?

选择一项：

C. Sorry I can't. I have to finish my project right now. 题目3

If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page. 选择一项： A. can get 题目4

I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles. 选择一项： A. to 题目5

The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action. 选择一项： C. in which 题目6

阅读理解：根据文章内容，判断正误（共50分）。 Tips for Team Building

When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.

I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.

? Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.