二.WRITING PART ONE Question 46

You have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.

. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.

. Tell him about the claim. . Mention the date of delivery. . Ask for the duplicate invoice. .

. Write 30-40 words on your Answer Sheet. PART TWO Question 47

you work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.

Read the following figure showing the results of a survey of two upmarket specialty shops. Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop.

. Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop. . Write on your Answer Sheet. 附图

三. LISTENING

PART ONE Questions 10-12

. You will hear three face to face conversations.

. Write down one word or number in the numbered spaces on the forms below. Message One. Questions 1 -4 Application Form

Name : Sally King Sex : Female

Age : ( 1 ). . . . . . Address : (2 ) . . . . . . Forest Road Contact No: 981 . 332 . 981

Experience : sold books door to door for (3). . . . . . Publishing House

Applying for: 8 : 00 to 8 : 30 on Monday, (4). . . . . . Friday morning Message Two. Questions 5-8 . Resistration

Data: 1st Sept. Time: 10:10 Name: (5)...... Sex: M Passport Number : 76689158 Room No : (6). . . . . .

Staying Time : 17th Sept (7) . . . . . . Sept. Price Rate : (8) . . . . .

Message Three. Questions 9- 1 2 Ticket Booking Card Name: (9). . . . . . Sex: male Nationality : (10) . . . . . . Passport No : 8469703 Flight No : Flight (11) . . . . . . Destination : (12) . . . . . . Date : 7th June Time : 2 : 50pm.

PART TWO Questions 13-22 Section One Questions 13-17

. You will hear five short pieces.

. For each piece decide how much is the total amount the speaker is talking about. . Write one letter (A-H) next to the number of the piece. . You will hear the five pieces twice. 13. . . . . . . . . . . . . . . . . . 14. . . . . . . . . . . . . . . . . . 15. . . . . . . . . . . . . . . . . . 16. . . . . . . . . . . . . . . . . . 17. . . . . . . . . . . . . . . . . . Amounts A 51 pounds B 17 pounds C 2.16 pounds D 1.85 pounds E 16 pounds F 1.36 pounds G 2.42 pounds H 1.45 pounds Section Two Questions 18-22

. You will hear another five short pieces. . For each piece decide what the speaker is doing. . Write one letter (A-H)next to the number of the piece.

. You will hear the five pieces twice. 18. . . . . . . . . . . . . . . . . . 19. . . . . . . . . . . . . . . . . . 20. . . . . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . . . . Actions A. claiming B. regretting C. washing D. watching E. drinking F. playing G. depositing H. toastinq PART THREE Questions 23-30

. You will hear a talk given by, a spokesman of` the U. S. International Communication Department. He talks about a number of privately owned telephone discounter attacking the cartel of national telephone monopolies that keeps the price of international calls high. . You have to complete the sentences (23-30) by choosing the correct ending. . Make one letter (A ,B or C).

23. The Price of international calls into America is A. higher than that of the calls out of America. B. far lower than that of the calls out of America.

C. is the same as that of the calls out of America as it is decided by the cartel.