hundreds of miles away. 43 they feel they can know you 44 from the sound of your voice. That’s how powerful the 45 is. Powerful, yes, but not always 46 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met 47 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 48 me. I sometimes wished to 49 another agent. One morning, I had to 50 an immediate flight home for a family emergency. I ran into Rani’s office 51 . The woman sitting at the desk, 52 my madness, sympathetically jumped up. She gave me a 53 smile, nodded while listening patiently, and then printed out the 54 immediately. “What a wonderful lady!” I thought. Rushing out 55 I called out over my shoulder, “By the way, what’s your name” “I’m Rani,” she said. I turned around and saw a 56 woman with a big smile on her face waving to wish me a safe trip. I was 57 ! Why had I thought she was cold ?Rani was, well, so 58 . Sitting back in the car on the way to the airport, I figured it all out. Rani’s 59 ---her warm smile, her nods, her ‘I’m here for you’ 60 ---were all silent signals that didn’t travel through wires. 41. A. accepted noticed

C.

B.

heard D. met 42. A. came moved ran 43. A. Thus

Yet Then 44. A. rather

also just B.

B.

B. C.

D. developed C.

D. Indeed

C.

D. already

45. A. Telephone

B.

voice connection 46.

A.

direct

useful easy 47. A. in person myself

public 48. A. annoyed C.

D. impression

C.

D. accurate B. C.

D. on purpose B.

B.

by in