汇 苗 酒 店 管 理 公 司 HIMIAO HOSPITALITY COMPANY
Intercontinental Shanghai Puxi
3年五星级酒店餐饮外包带队、管理、培训经验，先后在上海金钱豹大酒店、上海浦西洲际酒店从事宴会服务、大型活动餐饮外包服务。个人管理幅度50余人。强调员工专业形象、微笑与执行力。在餐饮外包管理领域树立良好的口碑。 Three years five star hotel catering outsourcing of leading teams, management and training experience, successively in Golden Jaguar Shanghai and Intercontinental Shanghai Puxi, worked on banquet service, events catering outsourcing service. Personal management range is more than 50 staffs. Emphasize staff's professional image, smile and execution. In the catering outsourcing management field set up a good reputation.
核心优势Core Advantage
● Housekeeping Outsourcing员工，全部是世茂佘山艾美酒店达到免检的员工。达不到免检，不得到其它酒店工作。
Housekeeping outsourcing staffs, all reach the exemption standard in Le Meridian She Shan shanghai. They are not allowed to work for other hotels if they don’t reach the exemption standard.
● 完善员工培养机制，每日培训，包括酒店英语培训。我们投入大量资金和人力用于员工的培养，降低酒店培训成本。
Perfect the staff training system do daily training, including hotel English training. We invest a lot of money and manpower for the staff training, to reduce the cost of hotel training.
● 亲和力训练，具有高质量的员工梯队。
Do affinity training, cultivating high quality staff echelon.
● 最强执行力，因为不但与工资挂钩，而且在招聘时把好员工素质关。
Best executive power, not only because of salary, but also we select high quality staff at the time of recruitment.
● 员工注重仪容仪表，训练有素。
Staffs pay attention to appearance, well-trained.
● 开发出汇苗独有的Housekeeping Outsourcing SOP程序。
We developed Himiao individual housekeeping outsourcing SOP program.
● 专注于酒店。我们关注于为酒店服务的质量，视为我们的风向标。体
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Service Hotline: +86(21) 13916081079 Hans Hu E-mail: himiao@live.cn
汇 苗 酒 店 管 理 公 司 HIMIAO HOSPITALITY COMPANY
现我们对客人的关爱，对酒店生意的关爱。
Focus on Hotel outsourcing service. The service quality is our vane. It reflects our care of guests and the hotel business.
● 对于酒店的承诺是我们不懈的追求。我们不会寻求短暂的利润而放弃我们的最终目标。在服务期内，我们丝毫不会因市场引诱，价格波动，行业恶意竞争而影响我们的服务质量。我们言出必行。
Our promise to hotel is our unremitting pursuit. We will not give up our ultimate goal because of short term benefits. During service period, the market lure, price volatility, industry malicious competition will never affect our service quality. We do what we said.
汇苗Housekeeping培训
培训特色Training features
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Service Hotline: +86(21) 13916081079 Hans Hu E-mail: himiao@live.cn
汇 苗 酒 店 管 理 公 司 HIMIAO HOSPITALITY COMPANY
1、日常培训每天晨会必培训一项内容；需示范的下午4：30在客房或工作间培训。 Do one content training on daily morning meeting; If needed, do demonstration at 4:30 pm in guest room or workroom.
2、 公司主管查房时针对员工做的不好的立即现场培训
Supervisor will teach the staff do the right thing when she/he finds the staff did something wrong. 3、 每天一句酒店英语
One hotel English each day
4、 和酒店合作共同培训，结合每个酒店实际，要求酒店提供所需帮助
Do training together with the hotel, combined with each hotel’s actual situation, ask hotel for help when needed.
5、 让员工互动，要求每个员工说出来以及做示范，加深印象
Let the staff interact with each other. Enhance impression by speaking out/demonstrate what she/he learned. 6、 内容最全
Rich training content. 7、 每月1轮回，反复培训
One month as a cycle, do the training again and again.
8、 大小培训每次都记录，不允许员工找借口说没有培训，不会做
Take notes for each training, then the staff will find no excuse for not knowing how to do it or no training.
9、 培训必须到位、清楚、明白、易懂。
Make sure that the training is clear and to the point.
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Service Hotline: +86(21) 13916081079 Hans Hu E-mail: himiao@live.cn
汇 苗 酒 店 管 理 公 司 HIMIAO HOSPITALITY COMPANY
New staff training plan (Housekeeping)汇苗新员工培训计划
时 间 Time 分房数Distribution of room number 任务Task Hotel knowledge酒店知识The hotel architecture酒店架构，The company rules，汇苗公司规章制度，Polite manners礼貌礼节， Maintain a professional appearance保持良好的仪容仪表 Maintain safety and security standards 楼层安全和保卫标准，Abbreviations in HSKP管家部常用词汇，Entering a guest room进入客人房间， How to make up a bed怎样做床，Turn down service开夜床服务，Correct use of Vacuum Cleaner 正确使用吸尘器。 Entering a guest room进入客人房间，Handing guests belongings处理客人私人物品，Guestroom telephones客人电话,How to make up a bed怎样做床，Turn down service开夜床服务Arrange pantry &work car standard工作间和工作车整理标准 Entering a guest room进入客人房间， Cleaning of bathroom清洁浴室，Correct use of chemicals正确使用清洁剂，Cleaning of mirrore镜子清洁，Correct use of linen正确使用布草。 AM&PM check room standard早晚查房标准，The send laundry program收送洗衣的程序How to read reports and fill in work sheet怎样看报表和填写工作单，Key control procedures钥匙的控制，Each department phone number各部门电话号码 Cleaning minibars酒吧清洁，Mini-bar replenish/requisition小酒吧的领用和补充，Expired drinks过期酒水，Making a baby cot做婴儿床，Making a rollaway bed做加床Maintenance requests工程维修报修。 Maintain service area服务区域的维护保养。 第1天 0 第2天 0 第3天 0 第4天 1 第5天 2 第6天 3 第7天 4 第 12 页 共 13 页
Service Hotline: +86(21) 13916081079 Hans Hu E-mail: himiao@live.cn
汇 苗 酒 店 管 理 公 司 HIMIAO HOSPITALITY COMPANY 第8天 5 Lost & Found procedures失物认领程序。 第9天 6 Accident breakage of Guest belonging客人物品损坏的处理。 Clean &disinfect glass standard杯子清洁消毒标准，Plan health计划卫生 Fire control knowledge消防知识，The electric safe use电器的安全使用 第11天 第12天 7 8
Contact us联系我们
No. 58 Hongxiang Road, Songjiang Shanghai China Zip code: 201620
中国上海三新北路1333弄81号 邮编 201620 Mobile: (+86)21 13916081079 Tel : 021---57700106 胡显汉 Hans Hu
运营总监 Operation Director E-mail: himiao@live.cn
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Service Hotline: +86(21) 13916081079 Hans Hu E-mail: himiao@live.cn