三、单项选择（每题2分，共20分）
1. The process of helping redundant employees to find other work or start new careers is . A.replacement B.outplacement C.release D.downsizing
2. focus the evaluator?s attention on those behaviors that are key in making the difference between executing a job effectively or ineffectively. A. The group order ranking B. Written essay
C. The individual ranking D. Critical incidents
3. The plan should include plans for attracting good candidates by ensuring that the organization will become an ?employer of choice?. A. outplacement B. evaluation C. recruitment D.training
4. Organizational and corporate plans indicate the direction in which the organization is going. A. goals B.resource C.result D.process
5. aims to broaden experience by moving people from job to job or department to department. A.Job analysis B. Job rotation C.Job satisfaction D.Job involvement
6. .HR planning is . A. a technique that identifies the critical aspects of a job
B. the process of determining the human resources required by the organization to achieve its strategic goals
C. the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives
D. the process of determining the primary direction of the firm
7. Career development programs benefit organizations in all of the following ways except . A.Giving managers more control over their subordinates
B.Giving managers increased skill in managing their own careers C.Providing greater retention of valued employees
D.Giving an increased understanding of the organization
8. The area from which employers obtain certain types of workers is known as the . A. labor market B. region
C. recruiting area D. supply region
9. A set of standards of acceptable conduct and moral judgment is known as . A. morales B. ethics C. rules
D. legislation
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10. Hiring someone outside the company to perform tasks that could be done internally is known as . A. outplacement B. contracting C. outsourcing
D. employee leasing Answer:
1.B 2.D 3.C. 4.A 5.B. 6.B. 7.A 8.A 9.B 10.C 四、阅读理解（每题3分，共30分）
1. A ?make? policy means that organization prefers to promote people from . A. regional labor market B. national labor market C. internal labor market
D. international labor market
2.According to the passge, management consultancies . A.are less mobile than people at a junior level B.should be recruited from external labor market C.should be promoted from within the organization D.are not knowledge workers
3. If a firm can predict people requirements fairly accurately, it may not . A.develop their own staff B.formulate training programs
C.promote people from within the organization D.rely more on recruiting from outside
4. ?Make or buy? policy decision is a part of . A.human resource planning B.training and development C.performance appraisal D.job analysis
5.The best title of this passage is . A.The organizational context of human resource planning B.Aims of human resource planning
C.The labor market context for human resource planning D.Limitations of human resource planning Answer:
1.C 2.B 3.D 4.A 5.C
（二）
1.According to Wlaters, is (are) major training priorities. A. human resource and succession planning B. personnel statistics C. exit interviews
D. organizational goals and corporate plans
2. Human resource and succession planning provides information on . A. the direction in which the organization is going
B. future skill requirements and management training needs C. deficiencies in training arrangements
D. any gaps between expectations and results or negative trends
3. The following sources of information which help to identify training priorities are mentioned by Wlaters
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except . A. marketing plans
B. departmental layout changes
C. data on productivity, quality and performance D. consultation with senior managers
4.According to the passage, the following statements are true except . A. Departmental layout changes provide information about future developments and related training needs. B. Exit interviews highlight HR issues which might be addressed by training.
C. Data on productivity, quality and performance show where there are any gaps between expectations and results or negative trends.
D. Marketing plans indicate where new skills are required to market new products or services. 5.The main topic about this passage is illustrating . A. sources of information which provide information on management training needs B. sources of information of major training priorities
C. sources of information which help to identify training priorities
D. sources of information which provide information about future developments and related training needs. Answer:
1.D 2.B 3.A 4.B 5.C
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三、单项选择（每题2分，共20分）
1. The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as a . A.job enlargement B.transfer C.promotion D.job rotation
2. Key jobs have all of the following characteristics except . A. they are important to employees and the organization B. they vary in terms of job requirements
C. they are used in salary surveys for wage determination D. they are likely to vary in job content over time
3. A process that goes beyond TQM programs to a more comprehensive approach to process redesign is known as . A. job redesign B. process redesign C. reengineering D. rightsizing
4. The job specification describes job requirements relative to . A. skill and physical outputs B. skill and physical demands C. age and physical demands
D. experience and physical description
5. When determining where training emphasis should be placed, an examination of the goals, resources, and environment of the organization is known as . A.task analysis
B.organization analysis C.resource analysis D.skills analysis
6. The job evaluation system in which specific elements of the jobs to be evaluated are compared against similar elements of key jobs within the organization is known as . A. the point method B. job ranking
C. the comparison method D. the Hay profile method
7. The final decision to hire an applicant usually belongs to . A. the HR recruiter B. the HR manager C. line management D. co-workers
8. Determining what the content of a training program should be, based on a study of the job duties, is known as . A.organization analysis B.individual analysis C.job analysis D.task analysis
9. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as . A. downsizing programs
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B. “headhunting” assistance programs C. outplacement assistance
D. employee assistance programs(EAPs)
10. Job form the basis for the administration of applicable employment tests. A. outlines
B. specifications C. requirements D. details Answer:
1.C 2.D 3.C 4.B 5.B 6.C 7.C 8.D 9.C 10.B 四、阅读理解（每题3分，共30分）
1.Multiperson comparisons is a(an) measuring device. A. absolute B. relative C. accurate D. false
2.According to the passage, there are three most popular comparisons except . A. group order ranking B. individual ranking C. graphic rating scales D. paired comparisons
3.From this passage, we can infer that . A. recommending students to graduate schools often uses individual ranking
B. the paired comparison approach assumes that the difference between the first and second employee is same C. group order ranking ensures that each employee is compared against every other D. each method of multiperson comparisons can be used simultaneously
4.The following statements about individual ranking are false except . A. it rank orders of employees from from the lowest performer up to the highest B. the result is a clean ordering of employees
C. it assumes that the difference between the first and second employee is different D. this approach allows for some of the employees who may be closely grouped 5.This article might be extracted from the paper about . A.performance appraisal
B.recruitment and replacement C.training and development D.reward systems Answer:
1.B 2.C 3.D 4.B 5.A
（二）
1.Rewards are often cnsidered as a function in human resource management. A.planning B.leading C.motivating D.controlling
2. Extrinsic rewards include the following except . A.job enrichment B.direct compensation C.indirect compensation D.nonfinancial rewards
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3.According to the passage, the following statements are false except . A. Nonfinancial rewards belong to intrinsic rewards.
B. Overtime and holiday premium pay belongs to indirect compensation.
C. Employees will expect their direct compensation to be comparable to the indirect compensation given to other employees with similar abilities and performance.
D. Employees will expect their direct compensation generally to align with their assessment of their contribution to the organization.
4.Perquisites which the organization provides employees belong to . A.intrinsic rewards B.direct compensation C.indirect compensation D.nonfinancial rewards
5. The author of this passage would most likely agree that . A.If indirect compensation is controllable by management ,then it can?t be considered as a motivating reward.
B.If indirect compensations are made uniformly available to all employees at a given job level, regardless of performance, they will lose their motivating function.
C.Techniques like job enrichment or nonfinancial rewards to increase personal worth to the employee may make his or her work more intrinsically rewarding.
D. Each type of rewards can be distributed on an individual or group, not organization wide basis. Answer:
1.C 2.A 3.D 4.C 5.B
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三、单项选择（每题2分，共20分）
1. The tendency for an evaluator to let the assessment of an individual on one trait influence his or her evaluation of that person on other traits is known as . A. similarity error B. halo effect or error C. leniency error D. single criterion
2. The performance evaluation approach which compares each employee with every other employee and rates each as either the superior or the weaker member of the pair is known as . A. the paired comparison B. the individual ranking C. the group order ranking D. critical incidents
3. Determining whether or not task performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as . A. person analysis
B. demographic analysis C. individual analysis
D. group and individual analysis
4. The lines of advancement for an individual within an organization are known as . A. career paths B. job progressions C. career lines D. job paths
5. Freedom from criterion deficiency of performance appraisals refers to the extent to which . A. standards relate to the overall objectives of the organization
B. standards capture the entire range of an employee?s responsibilities C. individuals tend to maintain a certain level of performance over time D. factors outside the employee?s control can influence performance
6. The Hay profile method uses which three factors for evaluating jobs? . A. knowledge, skill, and responsibility B. mental ability, skill, and responsibility
C. knowledge, mental ability, and responsibility D. knowledge, mental ability, and accountability
7. Which of the following is not an important component of a meaningful gainsharing plan? . A. establishing fair and precise measurement standards
B. ensuring that bonus payout formulas are easy to calculate
C. ensuring that bonus payouts are large enough to encourage future employee effort D. depending on top management to develop the gainsharing program
8. Giving employees more control over decisions about who their co-workers will be is known as . A. empowered selection B. collaboration C. team selection
D. group development
9. Which of the following is a technique used to elicit employee views in order to make decisions and initiate change? . A. suggestion system
B. downward communication
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C. attitude survey D. empowerment
10. Assessing the degree to which what employees learned during the training program is translated into enhanced employee performance is known as . A. results evaluation B. reaction evaluation C. behavior evaluation D. learning evaluation Answer:
1.B 2.A 3.A 4.A 5.B 6.D 7.D 8.C 9.C 10.C 四、阅读理解（每题3分，共30分）
（一）
1. A training or a learning specification is a product of . A. job structure B. job evaluation C. job design D. job analysis
2. According to this passage, which of the following isn?t the characteristic or attribute that the individual should have in order to perform the task successfully? . A. knowledge B. mental ability C. competences D. attitudes
3. According to this passage, the knowledge that the individual should have in order to perform the task successfully may include the following except . A. professional, technical or commercial knowledge
B. knowledge about the commercial, economic, or market environment C. knowledge about the job description
D. the problems that occur and how they should be dealt with 4. From this passage, we can infer that . A. In order to perform tasks successfully, individuals need know more than their professional knowledge.
B. In order to perform tasks successfully, skills that the individual should have are built only by repeated training. C. In order to perform tasks successfully, the disposition to behave or to perform in a way needn?t be in accordance with the requirements of the work.
D. In order to perform tasks successfully, performance standards should be based on what the average individual has to be able to achieve.
5. The best title of this passage is . A. job analysis
B. training or learning specification C. job description
D. performance standards Answer:
1.D 2.B 3.C 4.A 5.B
（二）
1. The word -“attrition” in the first paragraph means . A. retention rates
B. supply from within the organization C. supply from outside the organization D. labor wastage and retirements
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2. According to the passage, forcasting the future supply of people should be based on the following except . A. forecast losses to existing resources through attrition
B. forecast changes to existing resources through external movements C. the effect of changing conditions of work D. sources of supply from external labor markets
3. The author of this passage might disagree that . A. The demand and supply forecasts can be analyzed to determine whether there are any deficits or surplus. B. The demand and supply forecasts can provide the basis for recruitment, retention. C. The demand and supply forecasts can?t provide the basis for downsizing. D. A spreadsheet can be used for demand and supply forecasting.
4. In a company, if people currently employed are 300, annual wastage rate is 20%, and number required at end-year is 350, then the company should recruit . A.100 B.110 C.120 D.130
5. This passage may be extracted from the paper about . A. human resource planning B. training and development C. recruitment and replacement
D. international human resource management Answer:
1.D 2.B 3.C 4.B 5.A
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三、单项选择（每题2分，共20分）
1. Eliminating what are deemed to be unnecessary layers of management and supervision is known as . A. delayering B. downsizing C. right-sizing D. benchmarking
2. The changing environments of Human Resource Management include the following except . A. work force diversity B. technological trends C. globalization
D. great changes in the nature of work force
3. The aims of human resource planning in any organization might be the following except . A. Attract and retain the number of people required with the appropriate skills, expertise and competences
B. Reduce dependence on external recruitment when key skills are in short supply by formulating retention, as well as employee development, strategies
C. Neglect the problems of potential surpluses or deficits of people
D. Develop a well-trained and flexible workforce, thus contributing to the organization?s ability to adapt to an uncertain and changing environment
4. Forcasting the supply of people should be based on the following except . A. forecast losses to existing resources through attrition B. recruitment plans
C. the effect of changing conditions of work D. sources of supply from external labor markets
5. The costs of labor turnover include the following except . A. direct cost of recruiting replacements
B. opportunity cost of time spent by HR and line managers in recruitment
C. loss arising from reduced input from new starters until they are fully trained D. indirect cost of training replacements in the unnecessary skills
6. Assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs, is known as . A. individual assessment B. competency assessment C. organizational assessment D. job assessment
7. Which system of job evaluation is being used when jobs are classified according to a series of predetermined wage grades? . A. Hay profile method B. job ranking
C. factor comparison method D. job classification system
8. The purpose of a profit-sharing plan is to . A. allow workers to contribute specific knowledge to improving the organization B. motivate a total commitment to the organization as a whole C. enable workers to share in labor cost savings
D. instill commitment to the employees? immediate work group
9. One of the primary benefits of cross-training employees is that . A. cross-training enables individuals to exert more effort on their job
B. cross-training helps employees identify trouble spots that cut across several jobs
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C. cross-training enables managers to spend less time supervising individual performance D. cross-training enables managers to save more money in labor costs
10. Which of the following is not an approach used by organizations to try to lower labor costs? . A. downsizing B. outsourcing
C. productivity enhancements D. employee development Answer:
1.A 2.D 3.C 4.B 5.D 6.B 7.D 8.B 9.B 10.D 四、阅读理解（每题3分，共30分）
（一）
1. According Rothwell (1995), the gap between human resource planning theory and practice arised from the following except . A. the impact of change and the difficulty of predicting the future
B. the dramatic change of policy priorities and strategies within organizations C. the distrust displayed by many managers of theory or planning D. the redundance of evidence that human resource planning works
2.According to the passage, which of the following statements is true? . A. The definition of human resource planning is not well established.
B. Rothwell (1995) suggests there has been no example of success about human resource planning. C. Human resource planning does not seem to be commonly practiced as a key HR activity. D. The gap between human resource planning theory and practice is very small.
3. Reilly (1999) has suggested a number of reasons why organizations choose to engage in some forms of human resource planning, but which of the following is not included? . A. planning has a theoritical effect by optimizing the use of resources
B. planning can be used to identify potential problems and minimize the chances of making a bad decision C. planning involves understanding the present in order to confront the future D. planning for organizational reasons
4. About the human resource planning process benefits, the author of this passage might disagree that . A. It can challenge assumptions.
B. It can minimize the chances of making a bad decision. C. It can liberate thinking.
D. It can ensuring that long-term thinking is not driven out by short-term focus. 5. From this passage, we can infer that . A. We should forecast future human resource requirements as a basis for planning and action. B. There is no evidence that human resource planning works. C. There is no use for human resource planning.
D. There is no organizational reasons for human resource planning. Answer:
1.D 2.C 3.A 4.B 5.A
（二）
1. According to the passage,which of the following is not the criteria that management chooses to evaluate employees? performance? . A. individual task outcomes B. individual behaviors C. individual skills D. individual traits
2. Criteria of task outcomes which can be used for a plant manager include the following except . A. quantity produced
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B. dollar increase in sales C. scrap generated
D. cost per unit of production
3. Behaviors of salesperson that could be used for performance evaluation purpose might include . A. promptness in submitting his or her monthly reports B. the leadership style that the manager exhibits C. number of new accounts established
D. average number of contact calls made per day
4. Traits that could be used for performance evaluation purpose might include the following except . A. having “a good apperance” B. showing “confidence”
C. being “intelligent” or “friendly” D. possessing “a wealth of experience”
5. The author of this passage might most likely agree that . A. The criteria or criterion that management evaluate employees? performance will have a minor influence on what employees do.
B. If means count, rather than ends, then management should evaluate an employee?s task outcomes.
C. The contribution of individuals whose work assignments are intrinsically part of a group effort can be easy to identify clearly.
D. Individual traits is the weakest set of criteria that can be used for performance evaluation. Answer:
1.C 2.B 3.D 4.A 5.D
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三、单项选择（每题2分，共20分）
1. An interview in which an applicant is given a hypothetical incident and is asked how he or she would respond to it is a . A. computer interview B. panel interview
C. situational interview D. nondirective interview
2. The desired outcomes of training programs are formally stated as . A. training goals
B. learning objectives C. instructional objectives D. learning goals
3. Career counseling involves talking with employees about all of the following except . A. Their current job activities and performance. B. Their past career decisions.
C. Their personal and career interests and goals. D. Their personal skills.
4. In most instances, who is in the best position to perform the function of appraising an employee?s performance? . A. someone from the HR department B. the employee?s supervisor C. the employee D. co-workers
5. The process of determining the relative worth of jobs in order to determine pay rates for different jobs is known as . A. job determination B. job diagnosis C. job analysis D. job evaluation
6. Profit sharing refers to any procedure by which an employer pays employees . A. an incentive based on their merit
B. an incentive based on labor cost savings
C. a bonus based on the overall productivity of their particular work group D. current or deferred sums based on the organization?s financial performance
7. All of the following are prevalent reasons for failure among expatriates except . A. a spouse?s inability to adapt B. a manager?s personality
C. inability to cope with larger responsibilities D. distaste for travel
8. Communication systems should provide accurate information regarding all of the following except . A. business plans and goals
B. employee background and personal data C. unit and corporate operating results D. incipient problems and opportunities
9. Reengineering often requires that managers start from scratch in rethinking all of the following except . A. how work should be done
B. how technology and people should interact
C. how the entire organization should be structured
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D. how organizations should compete
10.The core job dimension that describes the degree to which a job has a substantial impact on the lives or work of other people is called . A. skill variety B. task identity C. task significance D. autonomy Answer:
1.C 2.C 3.B 4.B 5.D 6.D 7.D 8.B 9.D 10.C 四、阅读理解（每题3分，共30分）
（一）
1. In the broader meaning of the term, human resource planning plays a(an) in the HR function. A. strategic role B. tactical role C. objective role D. no role
2. Which of the following measures isn?t the one by which HR can make a major contribution to developing the resource capability of the firm and its strategic capability? . A. by systematically examining the firm?s strategic objectives
B. by ensuring that plans will ensure the available human resources to meet the firm?s strategic objectives C. by focusing on the acquisition and development of the people required by the organization D. by focusing on firing and outplacing the redunant employees
3. To make a major contribution to developing the resource capability of the firm and its strategic capability, staff of HR need to do the following except .
A. ensure that they learn the strategic plans of the business
B. point out to management the advantages and disadvantages of the human resources of the organization C. be aware of the scope to deal with existing requirements by introducing various forms of flexibility D. be capable of preparing relevant and practical resourcing plans and strategies for retaining people 4. From the passage, we can?t infer that . A. Human resource planning is one of the HR function.
B. HR can make a major contribution to developing the resource capability of the firm and therefore its strategic capability without HR planning.
C. It is the task of all staff of HR to develop the resource capability of the firm and therefore its strategic capability. D. To develop the resource capability of the firm and therefore its strategic capability, HR must be focus on the acquisition and development of the human capital required by the organization. 5. The main topic of this passage is . A. the contribution of HR to human resource planning B. the contribution of human resource planning to HR C. the contribution of HR
D. the contribution of human resource planning Answer:
1.A 2.D 3.C 4.B 5.A
（二） 1. What is the main aim of job rotation? . A. acquire basic knowledge B. broaden experience
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C. acquire basic skills
D. move people from job to job
2. If employers want to broaden employees? experience through job rotation, they must . A. plan and controll job rotation
B. move people from department to department C. move people from job to job
D. plan and controll the recruitment of employees
3. If we want to make success in using job rotation, we should do the following things except . A. design a program that sets down what the trainee is expected to learn in each department or job
B. ensure a suitable person available to see that the trainee is given the right experience or opportunity to learn
C. make arrangements to check progress D. provide the trainee with no question to answer 4. From this passage, we can?t conclude that . A. Job rotation has never incurred any criticism.
B. The aim of using the term \programmed to satisfy a training specification.
C. If it is by experience that adults learn, then that experience should be planned.
D. A good way of stimulating trainees to find out for themselves is to provide them with a list of questions to answer.
5. This passage might be extracted from the paper about . A. HR planning techniques B. selecting techniques C. training techniques
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D. motivating techniques Answer:
1.B 2.A 3.D 4.A 5.C
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三、单项选择（每题2分，共20分）
1. Questions contained in structured job interviews should be based on . A. job analysis B. job design
C. job specialization D. job utilization
2. A process in which individuals are evaluated as they participate in a series of situations that resemble what they might be called upon to handle on the job is known as a/an . A. Management training seminar. B. Executive development program. C. In-basket exercise. D. Assessment center.
3. If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? . A. trait method B. results method C. behavior method D. attitudinal method
4. Outplacement services are . A.useful methods of attracting individuals into a career
B.designed to help terminated employees find a job elsewhere C.rarely given to executive employees
D.vital parts of any career management system 5. Transnational teams tend to be . A. focused on projects that span multiple countries B. comprised of members with generalized skills C. homogenous
D. comprised of members from the same region
6. Which of the following compensation systems does not focus employee efforts on outcomes that are beneficial to both themselves and the organization as a whole? . A. profit-sharing plans
B. employee stock ownership plans C. hourly based pay systems D. skill-based pay systems
7. The total-quality HR paradigm would likely emphasize all of the following except . A. cross-functional training B. team/group-based rewards C. autocratic leadership
D. customer and peer performance reviews
8. A group of employees rotating jobs as they complete the production or service process is called a/an . A. labor bargaining unit B. employee team
C. training-production group D. employee rotation unit
9. Notifying applicants of the selection decision and making job offers are generally the responsibility of . A. the HR department B. the line manager C. the supervisor
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D. the industrial relations manager
10. Performance appraisals are used most widely as a basis for . A. determining training needs B. discharging decisions C. deciding compensation
D. directing performance improvement Answer:
1.A 2.D 3.C 4.B 5.A 6.C 7.C 8.B 9.A 10.C 四、阅读理解（每题3分，共30分）
（一）
1. The aim of the labor turnover index is to . A. measure labor turnover
B. analyze the reasons of labor turnover C. measure costs of labor turnover
D. analyze the significance of labor turnover
2. If a company has 500 people and its labor turnover rate is 20 percent in a specified period, the labor turnover index of the company is . A. 0.2 B. 2 C. 20 D. 200
3. If a company want to increase its workforce from 400 to 500 but the labor turnover rate is 10 percent ( a loss of 40 people), then if this trend continues, the company has to recruit employees during the following year. A. 100 B. 140 C. 150 D. 200
4. Which of the following isn?t the reason that the labor turnover index can be misleading? . A. The figure may be inflated by the high turnover.
B. The labor turnover rate of every occupation may be different.
C. The average number of employees upon which the percentage is based is unrepresentative of recent trends. D. The labor turnover index is too simple.
5. According to the passage, the author might most likely disagree that . A. The labor turnover index is an traditional method for measuring labor turnover. B. The labor turnover index is commonly used because the calculation is accurate. C. The labor turnover index can be comparied with the one of other organizations. D. The labor turnover index can be criticized. Answer:
1.A 2.C 3.C 4.D 5.B
（二）
1. The basic types of employment agencies include the following except . A. employment agencies operated by federal, state, or local governments B. employment agencies associated with nonprofit organizations C. employment agencies privately owned
D. employment agencies owned by the U.S. Department of Labor
2. Which of the following statements about public agencies is false? . A. They exist in every state.
B. They are coordinated by the U.S. Department of Labor.
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C. They are a major source of blue-collar and managerial personnel. D. They are connected by a nationwide computerized job bank.
3. About applicants for unemployment insurance, the author might most likely agree that . A. They must register with all employment agencies.
B. They must make themselves available for job interviews to collect their unemployment payments. C. None of these people are not interested in getting back to work.
D. Employers can?t end up with applicants who have little or no real desire to obtain immediate employment. 4. According to the passage, which of the following on private employment agencies can?t be concluded? . A. They are important sources of knowledge workers.
B. Fees that they charge for each applicant they place are usually in line with state law. C. Market conditions determine who pay the fees.
D. No private agencies will offer temporary help service and provide secretarial, clerical, or semiskilled labor on a short term basis.
5. This passage might be extracted from the paper about . A. recruitment B. selection C. training
D. performance evaluation Answer:
1.D 2.C 3.B 4.D 5.A
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三、单项选择（每题2分，共20分）
1. All of the following are basic skills needed for successful career management except . A. developing a positive attitude B. establishing goals
C. adopting the mindset of your superiors
D. putting responsibility for your career in the hands of your supervisor
2. Which training method focuses upon learning at the affective level? . A. sensitivity training B. apprenticeship training C. intercultural motivation D. multilingual training
3. A total-quality paradigm tends to emphasize which of the following facets of organizational training efforts? . A. job-related skills
B. cross-functional skills C. functional, technical skills D. a narrow range of skills
4. Performance appraisal methods can be broadly classified as either , , or approaches.
A. trait, behavioral, judgmental B. trait, behavioral, results
C. behavioral, judgmental, results D. behavioral, judgmental, attitudinal
5. When managers talk about “going global” they have to balance a complicated set of issues that include all of the following except . A. geographical differences B. cultural differences C. legal differences D. personal differences
6. The selection procedure usually begins with . A. employment tests B. a medical examination C. a supervisory interview
D. completion of an application form
7. It is recommended that a diagnosis of poor employee performance focus on all of the following except . A. skill
B. personality C. effort
D. external conditions
8. When employees receive a higher rate of pay for all of their work if production exceeds a standard level of output, under which incentive plan are they working? . A. differential piece rate B. standard piece rate C. exception bonus rate D. individual rate pay
9. Cultural environment includes all of the following except . A. education/human capital B. values/ideologies
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C. corporate structure D. religious beliefs
10. Conducting job analysis is usually the primary responsibility of the . A. job incumbent B. line supervisors
C. accounting department D. HR department Answer:
1.D 2.A 3.B 4.B 5.D 6.D 7.B 8.A 9.C 10.D 四、阅读理解（每题3分，共30分）
（一）
1. College recruiting is an important source of the following people except . A. management trainees B. management trainers C. professional employees D. technical employees
2. Which of the following isn?t the weakness of college recruiting? . A. It is relatively expensive.
B. It is relatively time-consuming. C. It is sometimes ineffective. D. Its main function is screening.
3. According to the passage, goals of a campus recruiter include the following except . A. screening
B. determining whether a candidate is worthy of further consideration C. printing company brochures
D. attracting candidates to your firm
4. According to the passage, the author might most likely agree that . A. College recruiting can find and screen many good candidates. B. There is no problem with college recruiting.
C. It is unnecessary to train recruiters before college recruiting.
D. It isn?t the goal of a campus recruiter to sell the employer to the interviewee. 5. This passage mainly discussed . A. the problems and goals of college recruiting B. the problems of college recruiting C. the goals of college recruiting D. the methods of college recruiting Answer:
1.B 2.D 3.C 4.A 5.A
（二） 1. The basis philosophy of the managerial grid training is that . A. the task of the individual manager is to achieve people through production B. the task of the individual manager is to achieve production through people C. the task of the individuals is to achieve production through other people
D. the task of the individual manager is to achieve production through himself(herself)
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2. Whih of the following statements on the managerial grid is false? . A. It is a two-dimensional grid.
B. One axis of it is labeled concern for production and the other concern for people. C. Each axis is a scale with nine points.
D. The location of a manager on the grid can be specified by two or more coordinates.
3. From the passage, we can draw conclusions on managerial styles as described in Blake's grid except . A. 1,1 indicates where a person is low in both task efficiency and human satisfaction. B. 1,9 indicates where a person is is high in task efficiency but low in human satisfaction. C. 5,5 where a person is middle in both task efficiency and human satisfaction.
D. 9,1 indicates where a person is is high in task efficiency but low in human satisfaction. 4. About a grid seminar, the author would disagree that . A. A grid seminar is used to teach each participant to see his or her managerial style. B. Trainees are first familiarized with grid language and theory. C. Trainees can?t perceive their own style of behavior.
D. The aim is to move trainees toward the 9,9 region of the grid. 5. This passage may be extracted from the paper which studied . A. training
B. performance appraisal C. compensation D. HR planning Answer:
1.B 2.D 3.B 4.C 5.A
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三、单项选择（每题2分，共20分）
1. The placement of an employee in another job for which the duties, responsibilities, status, and remuneration are approximately equal to those of the previous job is known as a . A. promotion B. transfer C. lateral move D. job rotation
2. If employees? pay is based not on the actual amount of time it takes them to complete a job but on a predetermined amount of time for completing the job, which incentive plan are they working under? . A. piece-rate plan B. standard hour plan C. time division plan
D. completion pay system
3. Of the following, the one that would not be considered a chief objective of most benefits programs is . A. reducing turnover
B. improving employee satisfaction
C. “sidestepping” legal requirements for employee health and safety D. attracting and motivating employees
4. The term used to refer to the language, religion, values and attitudes, politics, technology, education, and social organization of a nation is . A. ritual environment B. general environment C. cultural environment D. task environment
5. Which of the following is not a typical method of increasing the power of employees? . A. job enlargement B. enrichment C. standardization
D. relying on self-managed teams
6. Which management group has primary responsibility for the development of disciplinary policies and procedures? . A. the legal department B. top-level management C. the HR department D. middle management
7. Which of the following is not a phase of a system model of training? . A. needs assessment B. motivation assessment C. program implementation D. evaluation
8. Which of the following is not a primary impact that technology has had on HRM? . A. It has altered the methods of collecting employment information. B. It has sped up the processing of employment data.
C. It has diminished the role of supervisors in managing employees.
D. It has improved the processes of internal and external communications.
9. A pictorial representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called . A. a staffing table
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B. an organization chart C. a skills inventory D. career planning
10. When determining where training emphasis should be placed, an examination of the goals, resources, and environment of the organization is known as . A. task analysis
B. organization analysis C. resource analysis D. skills analysis Answer:
1.B 2.B 3.C 4.C 5.C 6.C 7.B 8.C 9.A 10.B 四、阅读理解（每题3分，共30分）
（一）
1. Which of the following statements about an impasse in collective bargaining is false? . A. An impasse occurs when the parties are not able to reach an agreement.
B. An impasse usually occurs when one party is demanding more than the other will offer. C. An impasse can be resolved through a mediator or arbitrator.
D. If the impasse is not resolved, the union can?t bring pressure to bear on management.
2. The types of third-party interventions which can be used to overcome an impasse include the following except . A. arbitration B. fact-finding C. strike D. mediation
3. From this passage, we can?t draw a conclusion on the mediator that . A. The mediator tries to assist the principals in reaching agreement.
B. The mediator usually holds meetings with each party to determine where each stands regarding its position. C. The mediator is always a go-between.
D. The mediator has the authority to fix a position or make a concession. 4. According to the passage, we can infer that .
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A. The president of the United States has the right to determine that a national emergency dispute would be a national emergency for a strike to occur.
B. The arbitrator has no right to determine and dictate the settlement terms. C. Mediation and fact-finding can also ensure a solution to an impasse. D. In the United States, compulsory binding arbitration is the most popular. 5. The best title for the passage might be . A. third-party interventions B. impasse
C. impasse and third-party interventions D. arbitration and mediation Answer:
1.D 2.C 3.D 4.A 5.C
（二）
1. Which of the following isn?t contingent workers? . A. temporary workers B. part-time workers C. permanent employees D. just-in-time employees
2. About the number or percentage of contingent workers in the U.S. in 1993, which of the following is false? . A. 21 million
B. 17% of the U.S. labor force
C. Slicing the numbers another way, there were 1.7 million D. 20% of employees who worked for all the new jobs
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3. Contingent workers are now growing popular because of the following factors except . A. Employers desire for ever-higher productivity.
B. Employers want to fill in for the days or weeks that permanent employees are on vacation. C. Employers can save the time and expense of personally recruiting and training new workers. D. Employers can save the expenses involved in filing payroll taxes and maintaining absence records. 4. According to the passage, there are several job areas for contingent workers except . A. permanent jobs B. maintenance C. engineering
D. management support occupations
5. This passage might be extracted from the paper about . A. selection B. recruitment C. outplacement D. replacement Answer:
1.C 2.D 3.B 4.A 5.B
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三、单项选择（每题2分，共20分）
1. An example of a qualitative approach to demand forecasting is . A. trend analysis
B. the Delphi technique
C. multiple predictive models D. modeling
2. Services that are offered to employees who are being transferred to different locations are known as . A. outplacement services B. relocation services C. transfer services D. adjustment services
3. Self- appraisals are best for . A. administrative purposes B. developmental purposes C. promotional purposes D. regulatory purposes
4. The point system permits jobs to be evaluated on the basis of elements known as . A. description factors B. compensable factors C. skill factors
D. knowledge factors
5. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as . A. downsizing programs
B. “headhunting” assistance programs C. outplacement assistance
D. employee assistance programs(EAPs)
6. Consultation provided by HR staff should not . A. be based on managerial expertise B. be based on technical expertise
C. help managers or supervisors make firm decisions
D. conflict with the goals of the managers or supervisors seeking assistance
7. The examination of the attitudes and activities of a company?s workforce refers to . A. environmental scanning B. performing a trend analysis C. performing a cultural audit D. behavioral modeling
8. When a combination salary and commission plan is used to compensate sales employees, the percentage of cash compensation paid in commission is called . A. a bonus
B. a lump-sum bonus C. an incentive D. leverage
9. The two principal criteria for determining promotions are . A. seniority and salary B. knowledge and skills C. seniority and knowledge D. merit and seniority
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10. When the multinational corporation sends employees from its home country, these employees are referred to as . A. host-country nationals B. third-country nationals C. international managers D. expatriates Answer:
1.B 2.B 3.B 4.B 5.C 6.D 7.C 8.C 9.D 10.D 四、阅读理解（每题3分，共30分）
（一）
1. The purposes of pre-employment education in Japan don?t include . A. familiarizing the student with the company B. monitor the person?s activities
C. make the student comfortable with the company D. provide the new hirers with any knowledge and skills
2. The appraisal and compensation system in Japan is based on . A. rewarding people for doing a good job over an extended period of time B. rewarding people for doing a good job over a year C. rewarding people for doing any job over a long time D. rewarding people for doing any job over a year
3. In Japan the initial appraisal is typically given at the end of a year period. A. 5-10 B. 7-10 C.10-12 D.10-15
4. About compensation in Japan, the author would disagree that . A. Compensation in Japan are based heavily on merit today. B. Merit factors include attitude, ability, and cooperativeness.
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C. The main feature that distinguishes the Japanese system form many others is the semiannual bonus or wage allowance.
D. The semiannual bonus equals to 5-6 months? salary. 5. From this passage, we can?t conclude that . A. In Japan, working for a long time in a company is beneficial to employees.
B. The orientation of appraisal and compensation system in Japan is different from the one in the United States. C. In the United States, employees who commonly receive an annual appraisal can?t know whether or not they are doing a good job.
D. Employees in Japan may get housing allowances, daily living support for transportation, meals, uniforms, health care, and cultural and recreational benefits. Answer:
1.D 2.A 3.B 4.C 5.C
（二）
1. A recruiting yield pyramid might include the following except . A. Offers made B. Candidates rewarded C. Candidates interviewed D. Leads generated
2. According to the recruiting yield pyramid, if the ratio of new leads generated to candidates actually invited is 5 to 1, the ratio of candidates invited for interviews to candidates actually interviewed is 2 to 1, and the firm want to interview about 100 of those invited, then the firm must generate leads. A. 200 B. 500 C. 1000 D. 1200
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3. According to the recruiting yield pyramid, if the ratio of offers made to actual new hires is 3 to 2, the ratio of candidates interviewed to offers made is 5 to 3, and the firm had interviewed 500, then it can hire . A. 50 B. 100 C. 150 D. 200
4. From the passage, we can infer that .
A. If only two candidates apply for two openings, you can employ techniques like interviews and tests. B. The quality of a firm?s recruiting process can influence what candidates thought of the firm. C. The more applicants you have, the worse your recruitment might become.
D. A recruiting yield pyramid can?t be used to calculate the number of applicants they must generate to hire the required number of new employees.
5. The best title for this passage might be . A. introduction of recruiting B. recruiting yield pyramid C. the quality of recruiting process D. significance of recruiting Answer:
1.B 2.C 3.D 4.B 5.A
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三、单项选择（每题2分，共20分）
1. Executives or managers who coach, advise, and encourage employees of lesser rank are called . A. protégés B. teachers C. mentors D. role models
2. Objectives accomplished through job analysis include all of the following except . A. establishing the job-relatedness of selection requirements B. determining the relative worth of a job
C. eliminating discrepancies between internal wage rates and market rates D. proving criteria for evaluating the performance of an employee
3. Staffing the organization, designing jobs and teams, developing skillful employees, identifying approaches for improving employee performance, and other “HRM” issues are duties typically reserved for . A. HR managers B. line managers
C. HR and line managers D. top executives
4. 360-degree feedback might be used for the following except . A. personal development B. appraisal C. pay
D. recruitment
5. An employer wishing to set up the job classification system of job evaluation would have to . A. establish a point plan to evaluate all jobs
B. rank jobs according to the beliefs of committee members
C. describe job grades with increasing amount of responsibility, skill, knowledge, or ability D. evaluate jobs with the use of a job evaluation scale
6. Which of the following isn?t a form of performance-based compensation? . A. piece-rate B. profit-sharing C. minimum wage D. lump-sum bonuses
7. The performance measures that might be used for performance-based compensation include the following except . A. individual work time B. departmental productivity C. unit profitability
D. the overall organization?s profitability
8. Coaching is a technique that can be used to develop individual skills, knowledge, and attitudes. A. on-the-job
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B. off-the-job C. web-based training D.classroom training
9. An organization wishing to establish greater job-staffing flexibility would likely use which pay system? . A. straight pay B. skill-based pay C. incentive pay D. two-tier pay
10. Human capital of a firm include the following except . A. the knowledge of a firm?s workers B. skills of a firm?s workers C. the expertise of a firm?s workers D. the behavior of a firm?s workers Answer:
1.C 2.C 3.C 4.D 5.C 6.C 7.A 8.A 9.B 10.D 四、阅读理解（每题3分，共30分）
（一）
1. Bargaining in good faith does not mean that . A. both parties communicate and negotiate B. proposals are in line with counterproposals C. both parties make great effort to reach an agreement D. either party must agree to a proposal
2. According to the interpretion of the NLRB and the courts, bargaining may be in good faith when . A. Both parties have no real intention of completing a formal agreement. B. Both parties are willing to compromise. C. Employers refuse to meet with the union.
D. Both parties attempt to impose unreasonable conditions.
3. Which of the following isn?t a positive factor in determining overall good faith? .
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A. a willingness to compromise B. the advancement of proposals C. unilateral changes in conditions D. providing information
4. From this passage, we can conclude that . A. It isn?t mandatory to meet and “confer at reasonable times and intervals” for both parties . B. Employers can refuse to negotiate with the union representative in order to bargain in good faith. C. Commission of unfair labor practices during negotiations may reflect little good faith of the guilty party. D. Insistence on a permissive item can bring bargaining in good faith. 5. The best title for the passage might be . A. what is and when is not bargaining in good faith B. what is bargaining in good faith C. when is not bargaining in good faith D. how to bargain in good faith Answer:
1.D 2.B 3.C 4.C 5.A
（二）
1. Which of the age-related changes will affect worker?s output except in the most physically demanding tasks? . A. physical ability B. cognitive performance C. personality D. company loyalty
2. “Harnessing America?s gray power,” means that .
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A. keeping older workers on B. recruiting 18- to 25-year-olds C. attracting minorities
D. encouraging women to enter the work force
3. In order to make the company an attractive place in which the older worker can work, HR staff should do the following except . A. examine the personnel policies B. develop flexible work options C. reward at lower pay levels D. offer or redesign suitable jobs
4. According to the passage, which of the following isn?t a flexible work option? . A. shorter-than-30-hour workweeks B. full-time C. seasonal work
D. reduced hours with reduced pay
5. From this passage, we can infer that . A. In America, there is no deficit of work force. B. Absenteeism is positively related to ages.
C. Flexible work options can be attractive to older workers.
D. To recruit older workers, the message needn?t be in accordance with their way of thinking. Answer:
1.D 2.A 3.C 4.B 5.C
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