企业网上银行用户操作手册

目 录

登录系统 ................................................................................................................................................................... 5 企业网银操作指南 ................................................................................................................................................... 9 第一章账户管理 ..................................................................................................................................................... 10 1.1账务查询 ...................................................................................................................................................................10

1.1.1账户余额查询 .............................................................................................................................................10 1.1.2账户明细查询 ...............................................................................................................................................11 1.1.3网上代发工资查询 .....................................................................................................................................11 1.1.4网上代报销查询 .........................................................................................................................................13 1.1.5还款历史查询 .............................................................................................................................................15 1.1.5客户贷款信息查询 .....................................................................................................................................16 1.1.5账户别名设置 .............................................................................................................................................17 第二章收付款管理 ................................................................................................................................................. 20 2.1转账指令管理 ...........................................................................................................................................................20

2.1.1行内同名转账 ...............................................................................................................................................20 2.1.2对外付款提交 ...............................................................................................................................................22 2.1.3批量转账提交 ...............................................................................................................................................28 2.1.4付款交易查询/维护 .....................................................................................................................................31 2.1.5转账模板维护 ...............................................................................................................................................32 2.1.6转账结果查询及回单打印 ...........................................................................................................................33 2.2.财务支付 ..................................................................................................................................................................35

2.2.1代发工资 .......................................................................................................................................................35 2.2.2.代报销 ..........................................................................................................................................................39 2.2.3代报销/代发查询 .......................................................................................................................................39 第三章 国际业务 ................................................................................................................................................... 42 3.1业务查询 ...................................................................................................................................................................42

3.1.1自助托收查询 .............................................................................................................................................42 3.1.2自助结汇查询 .............................................................................................................................................43 3.2业务申请 ...................................................................................................................................................................44

3.2.1自助结汇申请 .............................................................................................................................................44

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3.2.2自助托收申请 .............................................................................................................................................50 第四章 授权中心 ................................................................................................................................................... 61 4.1业务分类处理 ...........................................................................................................................................................61 第五章 企业管理台 ............................................................................................................................................... 64 5.1.企业信息查询 ..........................................................................................................................................................64 5.2.企业操作员管理 ......................................................................................................................................................64 5.3下挂账户管理 ...........................................................................................................................................................65 5.4授权模式管理 ...........................................................................................................................................................67 5.5开通业务维护 ...........................................................................................................................................................69 5.6.银行秘书 ..................................................................................................................................................................71 第六章 客户服务 ................................................................................................................................................... 73 6.1安全管理 ...................................................................................................................................................................73

6.1.1登录密码修改 ...............................................................................................................................................73 6.2维护 ...........................................................................................................................................................................73

6.2.1企业收款人维护 ...........................................................................................................................................74 6.2.2付款用途维护 ...............................................................................................................................................77 6.2.3快捷菜单设置 ...............................................................................................................................................78 6.2.4登录首页设置 ...............................................................................................................................................78 6.3查询 ...........................................................................................................................................................................79

6.3.1操作员额度查询 ...........................................................................................................................................79 6.3.2操作日志查询 ...............................................................................................................................................80 6.4站内邮件 ...................................................................................................................................................................81 6.5相关下载 ...................................................................................................................................................................82 第七章 集团服务 ................................................................................................................................................... 83 7.1资金归集. .................................................................................................................................................................83

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