目 录
第一章 综述
第二章 商务邮件的基本格式 第三章 准确的表达方式 第四章 准确的用词 第五章 准确的时态 第六章 实用邮件评析 附录一 常用英文缩写汇编 附录二 常用专业术语汇编 说明：
1 、本教程适合大学英语（ CET ）四级或以上水平学习。
2 、本教程的主要参考书目：HIGH SPEED BUSINESS WRITING [ 美 ] Bruce Hird 着 张亦辉 编译 3 、本教程中所建议的用法,可以用,也可以不用; 如果用了本教程中已规定不可以使用的句式用法,以违反ISO处理.
4 、本教程的附录缩写部分供参考用,写邮件时尽量不用要缩写,尤其是不常见的缩写.
第一章 综述
一 、出色的电子邮件非但能促成商业活动的成功进行，更能化腐朽为神奇。反之，大好商机可能由于电子邮件的谬误而化为乌有。
二 、日常商务往来邮件中，有八成英文写作水平低下；这并不一定是语法问题，而是大部分撰信人对商务邮件风格和语气缺乏起码的认识。专家普遍认为，商务邮件应该具备积极和自然的语气。初学者写出来的商务邮件很可能一成不变的沿袭远至18、9世纪的过时文风。无可否认古旧的句式能使邮件更显“商业”，但事实上，它们大多冗长乏味，甚至含糊不清，呆滞冷漠。
Dear Sir:
This is to acknowledge your message dated April 10 concerning the above referenced billing error. Upon checking our records, we found that the invoice should indeed read as US$125.00 instead of US$225.00. We apologize for this oversight and attach herewith the correct invoice. Thank you in advance for your kind consideration we remain, Sincerely yours, （53字）
以上信函中,庸俗无意的古旧句式以斜体字标明,写作风格过于拘谨刻板，以下的修正后的邮件就较为简短且语气友善。切中问题要害（同时提出解决方法），又不失商业味道。 Dear Sir:
Thank you for your message of April 10. We have confirmed that the invoice should read as US$125.00 and not US$225.00. We are sorry for this error and have enclosed/ have attached/ will mail / will fax a corrected invoice for US$125.00
Sincerely yours, （35字）
三 、无论电子邮件内容涉及好消息、坏消息或只是一般性信息，撰信人都应表现出积极的态度和个人的风格，行文应当自然流畅。态度友善、行文流畅的书信，撰写起来比较快捷，也较能触动收信人的心，使其易于回复。反之，如果正式的信函（措辞古旧夸虚，语气恃权慑人）只会替双方加设不必要的沟通阻碍。撰写邮件切忌使用古旧晦涩、呆滞无意或发号司令的词句。应本着 “ 顺其自然 ” 的态度撰写，并能流露出一点 “ 微笑 ” 。
四 、有些邮件可能涉及需要传递坏消息，如交货问题、人事问题等等。这类邮件的写作难度较高，因为个人情绪（如挫败、愤怒、忧虑、失落、悲伤等）很容易影响到撰信人的客观态度或既定的写作目的。再理智的人，遇上心境难平，情绪偏激的时候，也会不知不觉地偏离客观的轨道，此刻不宜撰写这类邮件。 五 、关于主动语态和被动语态。
撰写传递好消息或者一般讯息的信函时，大多数使用主动语态，而非被动语态。例如，应该说“We mailed the check on May 5.”，而非“The check was mailed on May 5.”。但遇上坏消息时，就可巧妙运用被动语态来减轻负面因素的影响。例如，应该说“The document was misplaced during the quarterly audit.”，而非“We misplaced the document during the quarterly audit.”。 然而，绝大部分高水准的商务邮件都混合了主动和被动句式，令整篇富于变化。主动句式除了较为友善亲切，更能有效表达撰信人的原意，给人一种真诚的感觉。
撰写商务邮件时要养成使用主动语态的习惯，不妨假设自己在通电话，而不是在写信。商务邮件的行文语调要求自然流畅，甚至近乎口语化。然而在个别情况下，撰信人最好不要太显露自己的真切感受，避免负面情绪，或者干脆对某些情况不露声色。这时采用被动句式和名词短语可算是最适当的手法。虽然名词短语在英文语法中有相当的重要性，但在商务邮件中过多使用名词短语，就像使用过多被动语态一样，显得冗长乏味和过于拘泥。例如：
欠佳 Thank you for your inquiry[名词短语]about our products. 较佳 Thank you for inquiring /asking about[动词短语] our products. 六 、下表左方所列用语句式过于古旧刻板,切忌使用. 可以改用右方列举的用语句式。
1.用于邮件开头: owing to
per your request we apologize taking this opportunity
in reference to
since / because / due to
可以使用，但改为as you requested / asked 会较有礼貌 we are sorry (“apologize”是正式用语，但有时可以接受) 删去（此句无实义）
删去（此句无实义）
with reference to 删去（既无实义又不友善）
further to your call thank you for your call 或索性删去
we are sorry to say unfortunately / regrettably
we are pleased to we would like to
please be advised 庸俗无意应删去或改为 We would like to inform you that? that
you are kindly invited
we would like to invite you (正式用语是it is our pleasure to invite you )
I am writing to I would like / am happy to inform you 或索性删去 inform you
for your reference / 删去（非标准英文） information
regret to inform you unfortunately / regrettably / we are sorry to say
acknowledge receipt we have received of / we are in receipt of
according to our our records show records/ on checking through our records
according to your as (you) requested / asked request / in accordance with your request
2.用于邮件结尾
awaiting your prompt we look forward to hearing from you. reply
would you please let me know as soon as you can / right away / immediately ? may we hear from you soon ?
hoping to receive we are looking forward to hearing from you. your good news
we hope to hear from you soon.
we await your prompt we look forward to hearing from you. (“prompt”过于古reply/ your early 旧)/ would you please let us know / reply as soon as you reply would be can/ right away ?/ may we hear from you soon ? appreciated please do not please let us know if you have any further questions. hesitate to call us if you